FAQs
In order to best serve you, we’ve compiled the following Frequently Asked Questions for your review.
If you still have questions after reviewing, we invite you to contact Customer Service, available Monday through Friday 8:30 AM to 4:30 PM PST.
Product and Resources
Rooted Network is a discipleship ministry partner, equipping leaders through storytelling, training, and resources. We exist to help the Church around the world facilitate life-changing experiences that propel people forward on their faith journey.
Rooted is a 10-week small-group discipleship resource that inspires questions, conversations, and experiences designed to connect people to God, the Church, and their purpose. Rooted positions your discipleship ministry for success by building community around essential beliefs and rhythms for life with Jesus. Designed to be facilitated through a local church or ministry, Rooted will energize existing groups as well as provide a pathway for new people to become connected. Learn how Rooted works by attending a free "What is Rooted?" webinar and downloading a sample.
Rooted is facilitated through a local church or ministry in small groups of 10-15 people over ten weeks. Groups meet for approximately two hours each week for discussion and experiences centered around the workbook content completed between meetings.
For two of the weekly meetings, all groups gather together at the beginning of the two hours for teaching from the pastor on the following:
- Kick Off (week 1)
- Sacrificial Generosity (week 8)
In addition to their weekly group meetings, groups will meet on three occasions to experience the following rhythms:
- Prayer (between weeks 3 and 4 at best time for group)
- Serve (between weeks 6 and 7 at best time for group)
- Celebration (following week 10 with all groups together)
Rooted is a foundational resource that centers both existing and new small groups around 7 spiritual rhythms.
Life in Rhythm is a small group resource for groups that have completed Rooted and desire to more deeply incorporate the 7 Rhythms of Rooted into work and family relationships.
Rooted is currently available in English, Spanish, and Mandarin. All other resources are currently available in English.
The Rooted Network Digital Hub provides online access to resources and leader tools. The Digital Hub is an option for individuals and groups who prefer an interactive digital format for study and the convenience of anywhere, anytime access. Digital Hub resources include all content from printed resources. Digital Hub resources can be purchased through the Rooted Network Shop.
Rooted Network launched the Digital Hub June 21, 2023 for distribution of digital resources.
For instructions on the Digital Hub continue reading Rooted Network Digital Hub FAQs and How-Tos.
For instructions on accessing the Rooted Webbook purchased prior to June 21, 2023, continue reading below.
Rooted Webbook URL: webbook.rootedbook.org
Rooted Digital Facilitator Guide URL: guide.rootedbook.org
Your unique Church Code works for both the Rooted Webbook and Rooted Digital Facilitator Guide. Follow the steps below to retrieve your unique Church Code:
- Log into your Rooted Network account
- Select 'Orders' in the top menu
- Select 'View' on the order corresponding to your Webbook purchase
- Scroll to the bottom of the order details to 'Church Code'
- Copy and paste the Church Code to access your digital resources
Note: Your Church Code will be active for 120 days from the date of purchase. After expiration, the Church Code will no longer be usable and the content will no longer be accessible.
If you have any questions regarding any digital resources, please feel free to reach out to the Rooted Network Team.
We recommend attending the “What is Rooted?” free webinar hosted monthly. The webinar gives an overview to the story behind Rooted and how Rooted works in your church or ministry context.
There are three options for reviewing Rooted Network resources.
Option 1 | Download 2-chapter samples (links to follow)
Rooted
Rooted in Spanish
Rooted Essentials for Students
Theology and the Mission of God
The Story of God
The Story of God for Students
Life In Rhythm
Option 2 | Purchase digital access available through the Rooted Network Digital Hub
Option 3 | Purchase The Rooted Network Discipleship Bundle to see how Rooted Network resources offer a clear pathway for discipleship in your church. Save 25% by buying the bundle vs each product individually.
We do not currently have a Rooted version for kids but desire to provide resources in the future.
Rooted Essentials is designed for your student ministry. The product is consistent in experience with the adult version of Rooted, including the 7 Rhythms of a disciple, but is adjusted to 6 weeks according to common practices in student ministry (vs 10-weeks for the adult version).
The Story of God for Students is an 8-week, group-discipleship resource exploring the overarching redemptive narrative of the Bible. Students will discover the story of Jesus on every page of Scripture and how to live as part of that story. This chronological journey from Genesis to Revelation will remove the intimidation-factor of reading the Bible, lead students to a better understanding of Scripture, and deepen their passion for following Jesus in their day-to-day lives.
Rooted Essentials is designed to be an all-in-one workbook for both the student and the facilitator. There is not a separate facilitator guide.
All Rooted Network resources are copyrighted materials and cannot be modified or edited for any reason. We encourage churches who wish to emphasize language or doctrines specific to their contexts to do so within the in-person facilitation and discussion times.
All Rooted Network resources are copyrighted materials and cannot be modified or edited for any reason. We encourage churches who wish to emphasize language or doctrines specific to their contexts to do so within the in-person teaching and discussion times.
Training and Coaching
We offer free coaching to all churches who are exploring or actively using Rooted Network resources.
We offer a variety of training events throughout the year:
- What Is Rooted?: Receive an introduction to Rooted and how the resource fits into the local church (free of charge virtual event).
- Learning Communities: Engage with topic and resource-focused training (free of charge virtual event).
- Prepare to Pilot: Learn the purpose for piloting Rooted, who to invite, plus best practices and pitfalls that will make the best use of your church pilot experience (free of charge virtual event).
- Prepare to Launch: Help your church prepare to launch <em> Rooted</em> in your specific context over this two-day intensive training (fee per participant virtual event).
Piloting is a chance to walk through the Rooted experience with leaders in your church. The pilot will:
- Create ownership and understanding of Rooted among key leaders in your church
- Train future facilitators before a church-wide launch
- Help you and your team experience what God will do through Rooted and how it could work in your context
While churches are not required to facilitate a pilot, we highly recommend it. Churches who facilitate a pilot group typically have greater success in launching and sustaining Rooted for long-term impact.
Ordering
For digital resources purchased beginning July 2023, refer to the Rooted Network Digital Hub FAQs and How-Tos.
For any digital Rooted Webbook purchased prior to July 2023, follow the instructions below to access and use this resource.
Rooted Webbook URL: webbook.rootedbook.org
Rooted Digital Facilitator Guide URL: guide.rootedbook.org
Your unique Church Code works for both the Rooted Webbook and Rooted Digital Facilitator Guide. Follow the steps below to retrieve your unique Church Code:
- Log into your Rooted Network account
- Select 'Orders' in the top menu
- Select 'View' on the order corresponding to your Webbook purchase
- Scroll to the bottom of the order details to 'Church Code'
- Copy and paste the Church Code to access your digital resources
Note: Your Church Code will be active for 120 days from the date of purchase. After expiration, the Church Code will no longer be usable and the content will no longer be accessible.
If you have any questions, please feel free to reach out to the Rooted Network Team.
The Rooted experience is structured to be facilitated in groups and through the local church. Therefore, we ask that participants contact their church administrator or church Rooted contact to receive a copy of Rooted resources.
All other Rooted Network resources are available to individuals and small groups.
We accept Mastercard, Visa, and Discover. We do not accept American Express.
We offer billing options for churches whose order totals over $5,000. If an order qualifies, email Customer Service at contact@experiencerooted.com to set up account billing.
For churches placing a first-time order, place your order as is, including the tax. After placing the order, email the order number and tax exempt certificate to contact@experiencerooted.com. Rooted Network will refund the taxes paid back to the method of payment. The refund will appear within 7-10 business days. All future orders placed under the account will receive tax exemption.
Rooted Network has a limited return policy and not all returns are guaranteed. Therefore, plan and order according to need.
- A return request must be made within 30 days of the purchase by submitting a request online.
- All return requests must have an accompanying order number.
- The customer is responsible for paying the return shipping cost, unless, at the discretion of Rooted Network, a qualifying event determines otherwise. Original shipping costs are non-refundable.
- Returns are only accepted via FedEx or UPS. Returns received via other shipping couriers will not be processed and a refund will not be issued.
Due to the nature of normal orders with Rooted Network being bulk orders the listed price is for all orders. Coupon Codes are not available for discounted pricing.
Most churches charge their participants for the Rooted experience and other resources. Charging participants increases buy-in, fosters accountability, and saves the church from having to cover the entire amount for participants. We have seen a higher dropout rate in churches that do not charge their participants.
We always recommend ordering the number of resources needed per session. We do our best to announce edits and updates ahead of time, but updates are not a regular occurrence. Therefore, resources are not obsolete within six months. Past edits and updates have not altered the overall experience for Rooted users. Ordering session by session ensures you have what you need for your participants.
Shipping
Shipping rates are calculated based on weight and final destination of package(s) in relation to the fulfillment center in Orange County, CA.
We are not able to discount shipping rates.
Orders ship from Irvine, CA. Allow 5-10 business days for delivery. We recommend ordering 2-3 weeks to give adequate time for orders to be received prior to distribution.
Regarding the delivery of your order and order status notifications:
- Plan 5-10 business days for fulfillment and delivery
- You will receive two additional emails from our fulfillment center partner, RR Donnelley, from the email address custserv@rrd.com
- The first email will confirm receipt of your order with RR Donnelley
- The second email will contain your tracking number
If you have any questions, contact Rooted Network Customer Service.
International shipping is expensive and we are exploring options. We do encourage the following options:
1. Order the Rooted Webbook for participants and facilitators.
2. Ship resources to someone in the United States that has plans in the near future to travel internationally to your area and can fly the resources over with them.
Take a picture of the box the order came in and the damaged books. Email contact@experiencerooted.com with the order number and photos. Rooted Network will ship replacement books as soon as possible.
Signature is not required for the carrier to deliver the box(es). We do encourage tracking the order once tracking numbers are provided via email from custserv@rrd.com so that you are aware of delivery and can secure the box(es) at the time of delivery.
Account Management
Accounts are created in 2 ways:
1. During the checkout process at the time of the first order
2. Click Login in the top menu and register a new account
Log in at experiencerooted.com and select “My Account” in the top right navigation to update the email and password. To update billing and shipping addresses, select “My Addresses” in the top right navigation.
Contact Rooted Network Customer Service and provide the church name, current name on the account, and the desired new account information. Rooted Network will update the account and respond when completed.
We encourage all orders from a church to process through a central account to help the church maintain a centralized order history, apply tax exemption, and allow Rooted Network to most effectively serve each church.
Promotion
Promotional videos for customer use are available on the Rooted Network Vimeo account.
The Rooted logo and other resources are available for download by logging in at experiencerooted.com, selecting “My Portal” in the top right navigation, and clicking “Free Resources.” The graphics are copyrighted and therefore, items with the logo cannot be sold.